free shipping available for the EU and US

faq

about our products

MiFlow yoga mat has a microfiber top, which can be a little slippery when dry. You can improve the grip by lightly spraying the surface of the mat with water prior to your practice.

It all depends on the intensity of your practice and how often you practice. We recommend cleaning the mat after 1-3 practices if you sweat a lot.  After each practice just hang your mat to dry (avoiding direct sunlight). 

If, according to you, the mat shows some defects which could be a result of a bad production at the factory (like color issues, for example), please contact us through our contact form

We would advise not to use the mat and keep the packing box with you in case the mat has to be exchanged.

Even though our mats are washing-machine friendly (using cold cycle), in order to prolong the lifetime of the mat we recommend hand-washing them with a wet cloth and a mild soap. Using detergent might have a negative effect on the color of the mat. 

After your yoga practice, depending how intensive it was, either leave your mat on the floor to dry or hang it in the place where it could ventilate. 

after washing MiFlow yoga mat, we recommend to squeeze it and then hang to dry avoiding any direct sunlight as it might impact the quality of the rubber and the colors of the mat.

Just like all yoga mats, ZENAGOY and Yogigo yoga mats should be rolled unless you have enough space at home to keep it on the floor. 

If rolled, thetop of the mat be kept on the exterior. Our strap will keep the mat rolled till your next practice. We strongly suggest avoid storing your natural rubber yoga mats in direct sunlight as this might impact the rubber and colors of the mat.

Yes, they are!

With our slogan a Healthy yoga practice starts with the healthy yoga mat we would like to raise the awareness that by choosing an environmentally friendly yoga mat, a yoga lover not only benefits him/herself but also contributes to the well-being of this Planet. 

ZENAGOY yoga mats are manufactured from natural tree rubber and recycled plastic bottles, which reduces the plastic impact to this world. 

No worries! Please send us your question via our contact form. We will be happy to assist!

shipping

We offer free shipping to all EU countries and US. For the US for a small extra we ship it with DHL express with a delivery time of 2 days.

For all other countries you can see in the checkout the shipping costs.

After the shipment is confirmed, you will receive the tracing code which will allow you to follow the journey of the product from our warehouse to your place. We strive to deliver our products as soon as possible however the average delivery time is 1-5 business days excluding public holidays and depending on destination.

As soon as the payment is confirmed and the order is shipped from our warehouse, you will receive a tracking code which will allow you to check the shipping status of your product.

Sure, ZENAGOY products can be  delivered to countries outside the EU or USA, however please note that you might be requested to pay Import duties/tax and VAT according to the law of your country. 

When you place the order, our system will show you what will be the shipping costs to your country.

 

payment

Weoffer the most common payment methods such as Mastercard, VISA, AMEX, PayPal, Ideal and Bancontact.

At this very moment we are able to accept the payments in USD, EUR, AUD, CAD and GBP.

returns

You may return unused and unopened items within 30 days from the day of a purchase.

Please note that ZENAGOY.COM does not cover the cost for the return shipping.

If your product is damaged or you have a particular question about the returns please send us a message through our contact form. 

If the need arises, we can accept the returns from the countries outside of the EU and USA however the customers are fully responsible that all applicable taxes and duties would be charged directly to them, where applicable.

Please send us a message if you want to register a return through our contact form.

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