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FAQs

Product

MiFlow and GO Spirit yoga mat has a microfiber top, which can be a little slippery when dry. You can improve the grip by lightly spraying the surface of the mat with water prior to your practice. 

Even though our microfiber yoga mats are washing-machine friendly (using cold cycle), in order to prolong the lifetime of the mat we recommend hand-washing them with a wet cloth and a mild soap. Using detergent might have a negative effect on the color of the mat.

After the yoga practice, depending on how intensive it was, either leave your mat on the floor to dry or hang it in a place where it could ventilate. 

After washing the MiFlow and GO Spirit yoga mat, we recommend to squeeze it and then hang to dry avoiding any direct sunlight as it might impact the quality of the rubber and the colors of the mat. 

It all depends on the intensity of your practice and how often you practice. We recommend cleaning the mat after 1-3 practices if you sweat a lot. After each practice just hang your mat to dry (Avoiding direct sunlight).

Just like all yoga mats, the mat should be rolled unless you have enough space at home to keep it on the floor. 

If rolled, the microfiber "towel" or PU top should be kept on the exterior. We strongly suggest avoid storing your natural rubber yoga mats in direct sunlight as this might impact the rubber and colors of the mat.

If, according to you, the mat shows some defects which could be a result of bad production at the factory (like color issues, for example), please contact us through our contact form.

We would advise not to use the mat and keep the packaging with you in case the mat has to be exchanged.

Yes, they are! With our slogan a Healthy yoga practice starts with a healthy yoga mat we would like to raise awareness that by choosing an environmentally friendly yoga mat, a yoga lover not only benefits him/herself but also contributes to the well-being of this planet. 

No worries! Please send us your question via our contact form. We will be happy to assist!

Shipping

We offer Worldwide free shipping and depending on destination we select the forwarder.

Please note that the goods are shipped from the Netherlands therefore you might be requested to pay import duties/tax and VAT according to the law of your country.

After the shipment is confirmed, you will receive the tracking code which will allow you to follow the journey of the product from our warehouse to your place. We strive to deliver our products as soon as possible however the average delivery time is 1-5 business days for  Europe / USA / Canada / Mexico and for the rest of the World the delivery time is from 3-12 business days excluding public holidays. 

ZENAGOY products can be delivered outside the EU, however please note that you might be requested to pay import duties/tax and VAT according to the law of your country. 

No worries! Please send us your question via our contact form. We will be happy to assist!

Payment

ancontWe offer the most common payment methods such as Mastercard, VISA, AMEX, PayPal, Shopify Payments, Apple Pay, Google Payments, Ideal, Bancontact, Giropay and Sofort.

We offer to purchase your products in EUR, USD, CAD, AUD, JPY and GBP.

Return Policy

You may return unused and unopened items within 30 days from the day of a purchase.

Please note that ZENAGOY.COM does not cover the cost for return shipping.

If your product is damaged or you have a particular question about the returns please send us a message through our contact form

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