ZENAGOY is committed to providing the highest level of customer care. To ensure each customer is completely satisfied, we guarantee all ZENAGOY products to be free of manufacturer defects and to perform to the highest quality standards.
Please note that due to an automatic ordering system, order amendments or cancellations are no longer possible once your order is placed online. As soon as your order is shipped out, you will receive a tracking email that will enable you to track your package.
ZENAGOY accepts returns up to 30 days from the delivery date for merchandise purchased on ZENAGOY.COM At this time ZENAGOY does not cover the cost of return shipping. Initial shipping cost is refunded if you return your complete order.
ZENAGOY is unable to accept returns for items that have been altered or damaged after being received.
Creases/Folds from improper handling and/or storing- it is best to lay the mat flat or keep it rolled up
Damage from excessive amounts of water or other liquids
Improper cleaning (i.e. harsh chemicals, damage from a washing machine)
Damage from use other than yoga or similar fitness activities
Uneven color patterns or discoloration due to use
Damage from outside elements/factors that puncture or deface the mat
ZENAGOY would be happy to offer returns and exchanges from countries outside the Netherlands, however, please keep in mind that the customer will be fully responsible for checking that all applicable duties and taxes would be charged to them directly if any should arise. If ZENAGOY is requested to pay for additional taxes upon arrival of your returned merchandise we will refuse the parcel and it will be returned to sender.
We do our best to carefully check each product prior packing, however if you would like to report a damage or feel unsatisfied with the quality of a ZENAGOY product, please contact us asap in order to start the return.