SHIPPING POLICY: 100% of the orders are shipped within one business day when product is on stock. Orders placed over the weekend are dispatched on Mondays. We guarantee a 100% order accuracy and refund on lost packages.
Please also take in consideration that we are shipping from the Netherlands and during bank holidays your parcel will be shipped the next working day.
COVID: Please be aware that due to COVID there might be delays in shipments especially overseas. We do our best to get the parcels out as soon as possible but we are depending on delivery by the parcel companies.
|Austria, Belgium, Czech Republic, Germany, Denmark, Estonia, Finland, France, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Netherlands, Bulgaria, Croatia, Romania and United Kingdom||1-3 Business Days||Free Shipping Dutch Post, DPD or DHL|
|Cyprus, Greece, Malta, Australia, Japan, Singapore, United Arab Emirates, Iceland, Norway, Switzerland, Turkey, Canada and United States||3-7 Business Days||
Order €0 - €99.99 / €15.00 Shipping
Order €100 or more / Free Shipping
|Rest of the World||3-15 Business Days||
Order €0 - €149.99 / €20.00 Shipping
Order €150 or more / Free Shipping
CUSTOMS CLEARANCE: Please be aware that delays may be imposed by your country’s customs clearance. ZENAGOY is not responsible for paying any fees or rates charged by customs. These charges are the responsibility of the customer.
DELAYED OR LOST ORDERS: A parcel is considered lost after it has been in the postal system for a period of 30 business days for all orders. We cannot take responsibility for delays caused by the courier. Although orders normally take much less than that. We are unable to dispatch a replacement until this period of time has elapsed.
WRONG OR INCOMPLETE ADDRESS: If your package is returned to us due to an incorrect or incomplete address, you must pay all delivery cost to re-deliver your order to a corrected address. We are not responsible for the loss of your order if the address provided at checkout is incomplete or incorrect.