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Shipping policy

We offer a free shipping on orders of total value of more than €50

to the following countries:

Free shipping from €50 per order for the following countries; Austria, Belgium, Switzerland, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Croatia, Hungary, Ireland, Italy, Liechtenstein, Lithuania, Luxembourg, Latvia, Monaco, Moldova, Montenegro, Macedonia, Netherlands, Norway, Poland, Portugal, Serbia, Sweden, Slovenia, Slovakia, San Marino, Ukraine, Andorra, Holy See, Andorra, Bulgaria, Romania, Albania, Armenia, Azerbijan, Bosnia and Herzegovina, Belarus, Cyprus, Georgia, Gibraltar, Greece, Iceland, Kazakhstan, Malta, Uzbekistan and Kosovo.

For the Rest of the world we charge €15 shipping cost 

All orders placed on zenagoy.com will be shipped from our warehouse in the Netherlands. Please note that you might be requested to pay import duties/tax and VAT according to the law of your country.

Warehouses process web orders from Monday morning, until Friday afternoon. Orders are not shipped on Saturdays and Sundays. Please note that due to an automatic ordering system, order amendments or cancellations are no longer possible once your order has been placed online.  As soon as your order is shipped out, you will receive a tracking email that will enable you to trace your parcel.

!Note! ZENAGOY Europe is based in the Netherlands, therefore on Dutch public holidays shipping carrier is closed. 

Should you have any specific question regarding the shipping of our products, please feel free to contact us via our contact form. We will come back to you as soon as possible.

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