SHIPPING POLICY CONSUMER ORDERS: 100% of the orders are shipped within one business day when product is on stock. Orders placed over the weekend are dispatched on Mondays. We guarantee a 100% order accuracy and refund on lost packages.
FREE WORLDWIDE SHIPPING ON ORDERS OVER 75€: Standard Shipping (1-15 business days, Shipped with Post NL, UPS or DPD) Free Standard Shipping on all orders. Orders may also be subject to custom fees and taxes.
CUSTOMS CLEARANCE: Please be aware that delays may be imposed by your country’s customs clearance. ZENAGOY is not responsible for paying any fees or rates charged by customs. These charges are the responsibility of the customer.
DELAYED OR LOST ORDERS: A parcel is considered lost after it has been in the postal system for a period of 30 business days for all orders. We cannot take responsibility for delays caused by the courier. Although orders normally take much less than that. We are unable to dispatch a replacement until this period of time has elapsed.
WRONG OR INCOMPLETE ADDRESS: If your package is returned to us due to an incorrect or incomplete address, you must pay all delivery cost to re-deliver your order to a corrected address. We are not responsible for the loss of your order if the address provided at checkout is incomplete or incorrect.